1form-super


Title COURT AUDIO/ VIDEO AND COURTROOM TECHNOLOGY SPECIALIST
Categories 1form-super
Job Summary

The incumbent provides professional technical support for the Judiciary’s courtroom technology resources including IP telephone system, evidence presentation systems, video-conferencing systems, and sound systems as well as audio visual (AV) and media systems used for conferencing, meetings, seminars, workshops and training.

Duties include: assisting meeting organizers, setting up video conferences, webinars, computer-video connections, cameras, conference phones, smart boards, projectors, sound systems; as well as training equipment users on routine operations and ensuing optimal equipment performance; supporting the court’s audio digital court recording systems; and facilitating vendor support and maintenance as required.

Reports to Court Audio Visual and Courtroom Technology Administrator
Supervision Given to None
Duties and Responsibilities
  • Installs, maintains, troubleshoots and repairs audio, video and sound systems; cable television, Closed Circuit Television (CCTV) systems, audio/video control system.
  • Installs, configures and trains on use of IP telephony.
  • Programmes and configures video, audio, network, control equipment and interfaces for audio video systems.
  • Coordinates activities pertaining to the use of the court’s electronic evidence presentation systems, including: scheduling the use of evidence presentation systems; setting up equipment and being available for consultation or troubleshooting when evidence presentation systems are being used.
  • Works with staff of the Listing Unit to coordinate video-conferences, set up and test equipment and network, and ensure the Audio/Video location is prepared for the scheduled event and all systems and parties are ready.
  • Develops and implements programmes designed to provide judges and court staff with information about electronic courtroom technology; and training in the use of electronic evidence presentation systems, audio-digital court recording systems, Log-Notes data capture, interpretation systems, video-conferencing and other courtroom technologies.
  • Provides information and facilitates training for members of the Bar and other agencies on courtroom technology use and policies.
  • Meets with Attorneys-at-Law in advance of proceedings on the use of electronic courtroom technology to test equipment and ensure that Attorneys’ equipment works properly with courtroom equipment.
  • Recommends and helps to implement standard policies and procedures pertaining to the introduction and use of the different types of courtroom technology and equipment.
  • Supports the court in the development and implementation of short and long range plans for technological improvements, ensuring that implementation causes minimal disruption of courtroom activities.
  • Performs constant recurring maintenance and evaluation on all systems for quality control purposes.
  • Installs, upgrades and carries out troubleshooting tasks as part of the maintenance and repair of these resources.
  • Tests and evaluates new technology before its use in the court environment.
  • Responds to service calls for any AV system and VC or Communications technology in operation.
  • Responsible for inventory and accountability of courtroom technology systems.
  • Assists in the video recording and editing of events, seminars, training etc.
  • Prepares periodic reports on the utilization of courtroom technology.
  • Certifies audio and video digital records as required
  • Performs any other related work as required.
Knowledge
  • Audio visual switching, processing, control systems, conferencing, equipment rack configuration, control programming (microphones, amplifiers, digital recording, video routers ad markers, computer/video interface), biamp.
  • Multi-point video conferencing systems, including ISDN, IP and video bridging technologies.
  • Audio digital court recording systems, particularly FTR (For-the-Record)
  • AV production, transmission, distribution systems, technologies and interfaces.
  • Audio visual formats, interfaces, applications (H.264, HDMI, DVI, AVI, QuickTime, etc.).
  • Communication protocols (RS232/422/485, VOIP, TCP/IP, SIP, Telnet, etc.).
Skills and Abilities
  • Exercise versatility and troubleshooting skills to support the operations.
  • Carry out task and projects with minimal supervision.
  • Learn quickly in a fast-changing technical environment in communications
  • Operate and troubleshoot multichannel digital and analog sound recording equipment.
  • Operate and troubleshoot infrared/FM sound systems.
  • Read and understand electronic plans and schematics.
  • Train users on equipment use.
  • Ability to quickly grasp peculiarities of court hearing technology.
  • Understand and follow verbal and written instructions.
Minimum Experience and Training
  • Associate Degree in Computer Science or in a discipline related to the AV industry or specialised education of a sound nature in audio technology, sound production or a related field.
  • Two (2) years of specialized experience in the audio/visual field, including A/V switching, processing, control systems, conferencing, equipment rack configuration, control programming (microphones, amplifiers, particular hardware/software, digital recording, video routers and markers, computer/video interface) operating and maintaining audio visual and control systems
  • Any other combination of experience and training.
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Title ASSISTANT COURT MANAGER
Categories 1form-super
Job Summary

The Assistant Court Manager reports to either the Criminal Division Court Manager or District Criminal and Traffic Court Manager, and assists in the planning, management, implementation, and the coordination of the Court’s operations and services to ensure the achievement of the objectives and goals of the Criminal Division or District Criminal and Traffic Courts.    Acts for the Court Manager in his/her absence.

The Assistant Court Manager may be assigned to manage a small court location

The Assistant Court Manager may be assigned to any Court location.

Reports to Court Manager
Supervision Given to Sub-Unit Heads and Support and Operational Staff
Duties and Responsibilities
  • Works with the Criminal Division Court Manager or District Criminal and Traffic Court Manager to shape the strategic direction of the Court in accordance with the strategic direction of the Criminal Division or District Criminal and Traffic Courts.
  • Contributes to and implements administrative policies to guide the operations of the Criminal Division or District Criminal and Traffic Court.
  • Assists in overseeing the operations of the Criminal Division or District Criminal and Traffic Court location including planning, budgeting, and staff management and development.
  • Provides guidance to technical and non-judicial personnel of the Court and other units.
  • Ensures that the resources of the Court are effectively managed.
  • Works with the Court Manager to plan for the implementation of change initiatives.
  • Takes the lead in implementing improvements to existing operational procedures, processes and systems, and ensures compliance.
  • Works in collaboration with the Criminal Division Manager or District Criminal and Traffic Court Manager to determine the needs of the Court.
  • Ensures the appropriate allocation of workload.
  • Ensures that the Court operations are consistent with legislation, Rules of Court, and other judiciary policies and procedures.
  • Creates a positive work environment for staff of the Court.
  • Translates the culture of Criminal Division or District Criminal and Traffic Courts into an effective culture for the Court.
  • Works with the Criminal Division Court Manager or District Criminal and Traffic Court Manager to inform strategies to recruit and select, train and develop, and manage and retain staff of the Court.
  • Ensures that all staff of the Court are properly oriented and trained to perform their functions.
  • Implements performance standards for the Court and ensures staff are oriented accordingly, and monitors same to determine whether standards are being maintained.
  • Ensures that complete, accurate and timely information is collected regarding performance related standards.
  • Evaluates staff performance, counsels and informs the Criminal Division Court Manager or District Criminal and Traffic Court Manager when there may be a need to take disciplinary action with regard to a member of staff.
  • Provides statistical information and analytical reports on the operations of the Court, as required by Criminal Division Court Manager or District Criminal and Traffic Court Manager, Criminal Division Administrator or District Criminal and Traffic Court Administrator or Deputy CEA.
  • Investigates problems that affect caseflow and recommends and implements corrective measures.
  • Keeps the Criminal Division Court Manager or District Criminal and Traffic Court Manager fully apprised of any challenges being experienced in the Court Office or Sub-Units.
  • Establishes and maintains relationships, and acts as the Court liaison with judicial officers, the bar, customers and other public or private organisation that interact with or impact the work of the Court.
  • Ensures the interest or the independence of the Court is not compromised through administrative action.
  • Communicates and provides information to internal and external stakeholders, as required.
  • Delegates the appropriate level of decision-making ability to different levels of staff.
  • Contributes to the Judiciary’s Annual Report.
  • Attends meetings and sits on Committees as required by the Criminal Division Court Manager or District Criminal and Traffic Court Manager, Criminal Division Administrator or District Criminal and Traffic Court Administrator or Deputy CEA.
  • Performs related duties as may be required.
Knowledge
  • An appreciation of criminal justice system in Trinidad and Tobago.
  • Familiarity with the Rules of Court, key pieces of Legislation that impact the operations of the criminal justice system.
  • Must have detailed knowledge of the court system and operations.
  • Good knowledge of caseflow management.
  • Knowledgeable about Court Administration concepts and principles, as well as Justice Sector inter-agency dependencies.
  • Good knowledge of organisational development and change management.
  • Good knowledge of Public Service policies, rules and regulations.
Skills and Abilities
  • Must have a global outlook with proven ability to identify and assess trends and changes in the global environment, particularly as they relate to children’s issues.
  • Ability to operate independently, as well as collaboratively with other Unit heads.
  • Good court leadership, visioning and planning skills.
  • Strong management skills
  • Ability to grasp court administration principles.
  • Ability to drive customer-focused initiatives.
  • Good budgeting and management skills.
  • Ability to direct and manage people and the work of multi-disciplinary teams of professionals.
  • Good project management and implementation skills.
  • Excellent problem-solving ability.
  • Ability to function in a process-oriented, technology-driven, results-focused, high-demand change environment.
  • Ability to function in an environment of constant engagement with multiple priorities and multiple hierarchies and reporting relationships.
  • Ability to establish and maintain stakeholder relationships and partnerships with senior public officials, Government agencies and other external stakeholders.
  • Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
  • Must demonstrate tact, diplomacy, mature judgement and creative problem-solving skills.
  • Good coaching, negotiation, and conflict resolution skills are essential.
  • Ability to set, implement and monitor performance standards.
  • Excellent command of the English language (verbal and written), with the demonstrated ability to express ideas clearly and concisely, both orally and in writing.
  • Proficient in the use of Microsoft Office Suite.
Minimum Experience and Training
  • A Bachelor’s degree in Management, Social Sciences, Law, Public Administration, Arts or a related field from a recognised University.
  • Post graduate qualifications will be an asset.
  • Court Administration qualification will be an asset.
  • At least five (5) years extensive experience at a management level in Business Administration, Public Administration, Court Administration or a relevant field.
  • Any other equivalent combination of training and experience will be considered.
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Title FCD SENIOR INFORMATION TECHNOLOGY (IT) SPECIALIST
Categories 1form-super
Job Summary

The incumbent is required to perform a broad range of technical duties in the administration, operations, maintenance and support of the information technology and connectivity infrastructure of the Ministry/Department. Duties include: operations, support and maintenance of the computer room hardware, operating software and related infrastructure; operating, monitoring and maintaining the computer network, communications and related infrastructure of the Ministry/Department; and supervision of other ICT professionals, technical and administrative staff.

Reports to ICT Manager or designated officer
Supervision Given to Professional (Direct) Technical and Support Staff (Indirect)
Duties and Responsibilities
  • Manages and operates the IT infrastructure of the Ministry/Department, in accordance with agreed standards and procedures, and contributes to the resolution of operational problems.
  • Manages the storage and backup systems to provide agreed levels of service, security, storage optimisation, and recovery and growth capacity, in compliance with data retention and data protection requirements in the Public Service.
  • Supports the ICT Manager in the production of network and connectivity designs, policies, strategies, architecture and specifications for the networks required to support the business requirements and strategy of the Ministry/Department.
  • Documents and implements the arrangements for disaster recovery; and conducts regular testing of the recovery procedures.
  • Operates, maintains and monitors the performance of the Ministry/Department’s ECT Infrastructure of the Ministry/Department in accordance with agreed standards and procedures and service level agreements. Guides the installation. testing, commissioning/decommissioning of ICT infrastructure including hardware, software and connectivity in accordance with agreed quality, safety and security plans.
  • Provides expertise in the review, evaluation, installation, testing, upgrade and maintenance Of system software such as operating systems, and data management and utility software, and in resolution of any associated service delivery problems.
  • Facilitates the management and completion of medium-scale ICT projects Of the Ministry/Department, including the identification and mitigation of project risk and ensuring quality in delivery.
  • Monitors service delivery of the ICT infrastructure components against service level agreements. diagnoses service delivery problems, and initiates action to maintain and improve the levels of service,
  • Monitors the application of, and compliance with, security operations procedures, reviews the ICT infrastructure for breaches in security, and takes appropriate remedial actions.
  • Initiates and monitors actions to investigate and resolve problems with the ICT infrastructure and implements agreed solutions and measures.
  • Prepares and delivers learning activities, such as training. to a variety of audiences in areas of technical specialisation and responsibility.
  • Keeps abreast of specific technical specialisations in the area of information technology and connectivity, and utilises this knowledge in performing job duties.
  • Performs other related duties as assigned.
Knowledge
  • Considerable knowledge of the defined components of ICT infrastructure.
  • Knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.
  • Knowledge of project management tools and techniques.
  • Some knowledge of relevant Public Service processes and procedures.
Skills and Abilities
  • Ability to supervise professional, technical and support staff.
  • Ability to think creatively and to implement technology solutions.
  • Ability to manage ICT projects.
  • Ability to communicate effectively both orally and in writing,
  • Ability to promote teamwork and manage conflict
  • Ability to establish and maintain effective working relationships with colleagues.
  • Ability to interact positively with members of the public and external stakeholders.
Minimum Experience and Training
  • Minimum of five (5) years’ experience at a supervisory level in the area of ICT, including at least two (2) years’ experience in the development, implementation and operation of ICT systems.
  • Training as evidenced by the possession of a recognised Bachelor’s Degree in Computer Science, Computer Information Systems. Information Systems Management, Computer Engineering or a related area.

OR

  • Minimum of seven (7) years’ experience at a Supervisory level including four (4) years in the development, implementation and operation of ICT systems
  • Training as evidenced by the possession of a recognised Bachelor’s Degree. Certification in the area of ICT from a recognised institution.

OR

  • Minimum of ten (10) years’ experience at a supervisory level in the area of CT, in addition to at least five (5) years’ experience in the development, implementation and operation of ICT systems.
  • Training as evidenced by the possession of a two-year Diploma/Certificate in the area of ICT from a recognised institution.
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Title COURT ICT PROJECT MANAGER
Categories 1form-super
Job Summary

The incumbent is responsible for defining the technical project scope and deliverables, developing and maintaining the technical project plan, which outlines specific project tasks, milestone dates, and deliverables, and leading the project team members in accordance with Judiciary policies and procedures. The ICT Project Manager is also responsible for clearly defining and quantifying each step, as well as establishing concrete deadlines for each ICT project milestone and deliverable, to ensure that projects are completed on schedule and within budget, communicating the project status, and escalating any deviation from the established project plan.

Duties include: Working cross functionally with Systems Analysts, developers, subject matter experts, and internal and external stakeholders to establish project budgets, timelines and scopes; participating in planning meetings with key stakeholders; managing multiple moderately complex projects; identifying and resolving issues and conflicts within multiple delivery teams; executing go-live plans, communication, and quality assurance for major projects.

Reports to Director, ICT
Supervision Given to Professional and technical IT staff
Duties and Responsibilities
  • Develops project plans/proposals. This includes:
    • Holding meetings with stakeholders to obtain information on business requirements;
    • Working with relevant ICT technical team to determine the scope and deliverables of the project;
    • Identifying the work activities required for successful project completion;
    • Preparing budgetary plans, through consultation with the relevant members of ICT technical team;
    • Identifying the required resources for successful completion of the project;
    • Establishing schedules;
    • Identifying and assessing risks and issues; and
    • Working with relevant ICT technical team to develop appropriate procurement documents.
  • Establishes a work-plan and staffing for the project and arranges for recruitment and, or procurement of project personnel and equipment respectively.
  • Works cross functionally with development managers, developers, subject matter experts, and internal and external stakeholders to establish project budgets, timelines and scopes.
  • Submits requests for confirmation of availability of funds and requests for release of funds in a timely manner so that projects can be started and completed as per planned schedule.
  • Manages and monitors project progression and expenditure to ensure projects are completed within scope, schedule and on budget.
  • Manages changes to project scope, cost, schedule, and quality and ensures that all changes are documented and approved.
  • Monitors and manages project quality to ensure the deliverables comply with agreed standards;
  • Monitors, manages and responds to project risks and issues and recommends and implements solutions.
  • Develops monitoring and evaluation reports and studies which will identify very early, slippages and reasons for same
  • Provides oversight of contractors/consultants and outsourcing services to ensure compliance with contract, and also evaluates their performance.
  • Communicates project status clearly to all stakeholders.
  • Serves as liaison between technical and non-technical departments in order to ensure that all targets and requirements are met.
  • Works to overcome obstacles to success and to build collaborative relationships with other teams.
  • Identifies and resolves issues and conflicts within multiple delivery teams.
  • Ensures that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively.
  • Executes go-live plans, communication, and quality assurance for projects.
  • Evaluates staff in accordance with established performance standards.
  • Delegates the appropriate level of decision-making ability to different levels of staff.
  • Creates a culture that is customer-driven and consistent with the goals and objectives of the Judiciary.
  • Performs post project implementation activities such as soliciting feedback from stakeholders, preparing reports and archiving information.
  • Prepares Cabinet Notes, reports, presentations and other documentation for the management of project matters.
  • Reviews status and other reports prepared by project personnel.
  • Convenes meetings on project matters with management, project staff, contractors/consultants and other stakeholders.

The Project Manager will also:

  • Adhere to Judiciary’s working practices, methods, procedures; undertake relevant training and development activities and respond positively to new and alternative systems.
  • Work with business units and associated systems in accordance with Judiciary’s policies.
  • Maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • Perform other duties as assigned.
Knowledge
  • Knowledge of project management principles, practices, techniques and procedures.
  • Knowledge of principles, practices and techniques of Strategic Management and Project Cycle Management.
  • Knowledge of the relevant national procedures, rules, regulations and policies.
  • Knowledge of Government financial rules, regulations and procedures pertinent to programme/project management especially the Public Sector Investment Programme (PSIP).
Skills and Abilities
  • Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
  • Proven working experience as a project manager.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Skilled in the use of project management software.
  • Skilled in programme/project planning and implementation
  • Ability to analyse and evaluate projects and to devise effective methods of evaluation.
  • Ability to lead and manage project teams, including cross functional teams.
  • Ability to lead the project implementation process and devise creative solutions to address problems encountered and resolve conflicts.
  • Ability to develop, manage and track budgets for large projects.
  • Ability to conduct research into programme/project related issues.
  • Ability to prioritize activities and deliver projects on time and within budget.
  • Must have a high level of energy and drive.
  • Ability to set, implement and monitor performance standards.
  • Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
  • Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
  • Creative problem-solving skills.
  • Strong skills of observation.
  • Strong ethics.
  • Proficiency in the use of Microsoft Office Suite.
Minimum Experience and Training
  • Training as evidenced by the possession of a recognised University degree in Project Management; Information Technology, Management or the Social Sciences, with courses in Project Management, Financial Management, Project Quality or a related area.
  • Minimum of five (5) years’ experience in project management, including a minimum of three (3) years in leading projects.
  • Project Management Professional (PMP) or PRINCE II certification.
  • Training or experience in ICT projects will be an asset.
  • Any other relevant combination of experience and training.
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Title COURT ICT SYSTEMS SPECIALIST
Categories 1form-super
Job Summary

The incumbent has the responsibility for providing technical and end user support for Court applications and network diagnostics necessary to assist local end users in the performance of their jobs across multiple Court units.

Duties include: configuring, deploying and supporting mobile devices (Apple/Android), desktop and laptop workstations and related peripheral equipment and software, in a Microsoft Windows Server Active Directory environment; implementing and supporting applications and programmes, including but not limited to courtroom technology and telephone system devices.

Reports to Manager, Networks & Infrastructure
Supervision Given to ICT Officers and Support Staff
Duties and Responsibilities
  • Serves as instructor for non-technical staff on technology techniques, applications, and utilization.
  • Provides training as needed for members of staff or the bar using court technology.
  • Provides answer to requests for software and hardware support throughout the organization and its various court locations.
  • Performs preventative maintenance on hardware systems and network equipment to prevent errors.
  • Provides end user support to onsite and remote workers for all applications supported and systems customized for local use.
  • Supports, troubleshoots and maintains tablets, copiers, VOIP phones, cell phones, printers, scanners and other computer peripheral equipment.
  • Supports, troubleshoots and maintains specialized equipment such as equipment used by translators, special hearing equipment needs equipment, audio/video equipment for media and overflow, etc.
  • Assists in the development and implementation of short and long range technological improvements, while ensuring minimal disruption to courtroom activities.
  • Tests and evaluates new technology prior to application in court environments.
  • Performs network diagnostics for all connection issues.
  • Oversees the day-to-day operation of applicable technology used in the Court to ensure reliable and effective operation.
  • Configures and manages audio/video equipment (e.g. projectors, video conferencing, streaming to overflow courtrooms).
  • Tests software programmes for defects and bugs.
  • Installs new software and connect new hardware to existing networks.
  • Upgrades software packages and outdated hardware, which can include adding memory, replacing drives, and installing accessories.
  • Backs up data files and information to prevent loss during system upgrades and equipment replacement procedures.
  • Removes viruses, malware, and other damaging programmes from software.
  • Performs other duties as assigned.
Knowledge
  • Knowledge of troubleshooting basic network issues.
  • Knowledge of troubleshooting hardware, software and printer related issues.
  • Knowledge of replacing hardware on both desktop and laptop.
  • Knowledge of installing software, patches, and updates on desktops and laptops.
Skills and Abilities
  • Ability and desire to provide excellent customer service to internal and external customers.
  • Ability to work responsibly with minimal supervision.
  • Ability to have strong communication, interpersonal, and analytical skills.
  • Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
  • Ability to prioritize activities and deliver projects on time and within budget.
  • Must demonstrate leadership abilities.
  • Must have a high level of energy and drive.
  • Must be able to work collaboratively as a member of inter and intra-departmental teams.
  • Ability to set, implement and monitor performance standards.
  • Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
  • Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
  • Creative problem-solving skills.
  • Strong skills of observation.
  • Strong ethics.
Minimum Experience and Training
  • Bachelor’s Degree in Computer Science and two years of experience in technical computer experience supporting Microsoft Office products.
  • Microsoft certification a plus.

OR

  • Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.
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Title SENIOR NETWORK SPECIALIST
Categories 1form-super
Job Summary

The incumbent is required to perform specialized technical duties in the administration, operations, maintenance and support of the computer network hardware, software, intranet, internet, portal, communications, LANs, WANs and related infrastructure of a large Ministry/Department. Duties include: ensuring secure network and communications operations, including the intranet, portal and internet-related services; providing network management and network maintenance; delivering successful network, messaging and communications projects; achieving targeted service and availability levels; and supervising other network professionals, technical and support staff.

Reports to Manager, Networks and Infrastructure or designated officer
Supervision Given to Professional, Technical and Support Staff
Duties and Responsibilities
  • Manages the operations and maintenance of the networking and connectivity infrastructure of the Ministry/Department in accordance with agreed standards and procedures, and ensures that agreed service levels are met.
  • Supports the Manager in the production of network and connectivity designs, policies, strategies, architectures and specifications for the networks required to support the business requirements and strategy of the Ministry/Department.
  • Negotiates service level agreements for network and infrastructure components, diagnoses service delivery problems, and initiates action to maintain and improve the levels of service delivery.
  • Delivers network management and support, and provides network maintenance services, including network support, the resolution of network problems and the implementation of preventative measures.
  • Conducts security risk and vulnerability assessments for computer networks (intranet and internet), communications and related infrastructure, and develops and applies appropriate technical security controls.
  • Investigates security breaches with networks and connectivity infrastructure in accordance with established procedures, and takes the necessary corrective action.
  • Reviews and maintains the networking plans for the Ministry/Department, and assists with planning of the technology infrastructure to deliver connectivity and network services to meet service level agreements.
  • Monitors network and connectivity service component capacity and initiates actions to resolve any shortfall in accordance with agreed policies and procedures.
  • Contributes to ensuring that the network and connectivity infrastructure meets all agreed performance targets and service levels, and assists with disaster recovery arrangements and testing of the recovery procedures.
  • Provides inputs to the service continuity planning process, and implements the approved plans in order to achieve defined levels of continuity of the networks and related infrastructure of the Ministry/Department.
  • Coordinates the installation, testing, commissioning/decommissioning of networking and connectivity infrastructure in accordance with agreed quality and safety plans.
  • Conducts research into and explores ways to use emerging technologies and products to further the networking and connectivity goals of the Ministry/Department.
  • Participates as a member of the project management team for defined networking and connectivity projects of the Ministry/Department by undertaking activities such as the identification and mitigation of project risk and ensuring quality in project delivery.
  • Prepares and delivers learning activities, such as training, to a variety of audiences in areas of technical specialization and responsibility.
  • Assists with facilitating and administration of the acquisition, storage, distribution and movement of network and connectivity assets across the Ministry/Department.
  • Keeps abreast of developments in computer networking and communications infrastructure, and provides advice regarding their application, and utilizes this knowledge in performing job duties.
  • Performs other related duties as assigned.
Knowledge
  • Considerable knowledge of the defined components of networking and connectivity infrastructure.
  • Knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.
  • Knowledge of project management tools and techniques.
  • Some knowledge of Public Service processes and procedures.
Skills and Abilities
  • Ability to supervise professional, technical and support staff.
  • Ability to think creatively and to implement technology solutions.
  • Ability to manage ICT projects.
  • Ability to communicate effectively both orally and in writing.
  • Ability to promote teamwork and manage conflict.
  • Ability to establish and maintain effective working relation relationships with colleagues.
  • Ability to interact positively with members of the public and external stakeholders.
Minimum Experience and Training
  • Minimum five (5) years’ experience at a supervisory level in the area of ICT, including at least two (2) years’ experience in the development, implementation, management and operation of networks, messaging and communications infrastructure.
  • Training as evidence by the possession of a recognised Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

OR

  • Minimum seven (7) years’ experience at a supervisory level in the area of ICT, including at least four (4) years’ experience in the development, implementation, management and operation of networks, messaging and communications infrastructure.
  • Training as evidenced by the possession of a recognised Bachelor’s Degree.
  • Certification in the area of ICT from a recognized Institution.

OR

  • Minimum of ten (10) years’ experience at a supervisory level in the area of ICT, in addition to at least five (5) years’ experience in the development, implementation, management and operation of networks, messaging and communications infrastructure.
  • Training as evidence by the possession of a two-year Diploma/Certificate in the area of ICT from a recognized Institution.
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Title SENIOR JUDICIARY SOFTWARE ENGINEER – INFORMATION AND TECHNOLOGY UNIT
Categories 1form-super
Job Summary

The Senior Judiciary Software Engineer works closely with the Court Administration team to plan and create software systems in support of the Court’s e-platforms, mobile platforms and virtual environment by identifying and analyzing user needs and requirements, and then designing, developing, testing, debugging and implementing software solutions based on those demands.  Ultimately, the role of the Senior Judiciary Software Engineer is to develop and provide direction and guidance to the development team, and build high-quality, innovative and fully performing software that will propel the Judiciary’s agenda.

Reports to Manager, Solutions Development & Implementation
Supervision Given to Judiciary Software Engineers and other staff involved in programming support
Duties and Responsibilities
  • Consults with Court Administration team and other engineers to develop specifications to resolve business problems.
  • Leads a team in software development in support of the Judiciary’s E-platforms, mobile platforms and virtual environment.
  • Supports the development of software engineers by providing direction, guidance, coaching and training opportunities.
  • Builds and maintains key strategic partnerships with internal and other key stakeholders to understand and develop software requirements.
  • Develops and maintains computer systems and programming guidelines by writing and updating policies and procedures.
  • Improves operations by conducting systems analysis/design and recommending changes in policies and procedures.
  • Keeps abreast of changes in business processes and software development/applications and uses this information to develop or enhance software applications.
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • Engages in work related to the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Documents and presents solutions using project plans, flowcharts, layouts, Entity Relationship Diagrams (ERDs), charts, code comments, code design and formatting.
  • Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
  • Develops software verification plans and works with other information technology staff in implementing comprehensive quality assurance procedures.
  • Integrates software components into a fully functional software system.
  • Troubleshoots, monitors and improves system performance, debugs and upgrades existing systems.
  • Tests and implements configuration changes to meet functional and technical requirements and confirms programme.
  • Generates required monthly and requested reports with production data.
  • Obtains required information from vendors, tests and approves tools to enhance software development and maintenance, and recommends purchases.
  • Develops and conducts continuous review of disaster recovery plans to ensure completeness and accuracy for the quick restoration of source code, databases and applications, in the event of a disaster or other service interruption.
  • Maintains the confidentiality of court information as well as the confidentiality and integrity of the software application.
  • Develops training manuals and conducts training in the use of business applications.
  • Attends meetings, as required.
  • Performs related duties as may be required.
Knowledge
  • Knowledge of Court operations.
  • Sound Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Sound knowledge of software development and maintenance processes.
  • Sound knowledge of project management tools and techniques.
  • Sound knowledge of the principles, tools and techniques required for the management and control of ICT systems and processes.
  • Sound understanding of structured programming principles, system analysis techniques, system design, documentation, industry standard testing principles, system implementation, user training and follow-up.
  • Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
  • Sound knowledge of database administration and data modelling terms, concepts, and practices.
Skills and Abilities
  • Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
  • Proven work experience as a Software Engineer or Software Developer.
  • Ability to document requirements and specifications.
  • Experience in applications and web development using the python, java, PHP, ruby on rails or angular architectural frameworks using object-oriented design skills, and a working knowledge of Windows environments.
  • Experience designing interactive applications.
  • Experience serving as technical lead throughout the full software development lifecycle.
  • Experience developing distributed/scalable systems and high-volume transactions.
  • Experience with test-driven development.
  • Ability to prioritize activities and deliver projects on time and within budget.
  • Must demonstrate leadership abilities.
  • Must have a high level of energy and drive.
  • Must be able to work collaboratively as a member of inter and intra-departmental teams.
  • Ability to set, implement and monitor performance standards.
  • Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
  • Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
  • Ability to multi task.
  • Creative problem-solving skills.
  • Strong skills of observation.
  • Strong ethics.
Minimum Experience and Training
  • Bachelor’s and/or Master’s degree in Computer Science, Computer Science and Management, Information Technology, Computer Information Systems or Information Systems Management, Computer Engineering or related technical discipline.
  • 5+ years of professional software development experience in medium to large scale projects.
  • Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.
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Title COURT ICT SERVICE DESK ADMINISTRATOR
Categories 1form-super
Job Summary

The incumbent will provide on-site and remote user support for ICT across the Unit/Division and provide first level diagnosis and resolution of computer hardware, software, network and court procedural problems.

Duties include:  analyzing and troubleshooting software, hardware and telecommunications problems; diagnosing application, network and systems errors; providing customer service support to court staff and Judicial Officers for technology matters; and supervising staff.

Reports to Manager, Service Delivery & Support
Supervision Given to ICT Service Desk Officers
Duties and Responsibilities
  • Keeps the Standard Operating Procedures document up-to-date and communicates any changes.
  • Coordinates tasks among the Service Desk team, refining /improving processes, and keeping the management team informed of changes and metrics.
  • Assigns Service Desk tickets to the appropriate category, priority, team and technician; ensuring SLA adherence; escalating tickets; generating monthly metrics and reports; and updating the Knowledgebase/Frequently Asked Questions.
  • Answers ICT Service Desk telephone, voice mail, and email and records requests for service
  • Instructs users in use of equipment, software and provides manuals as needed.
  • Provides first level diagnosis, analyzes, troubleshoots and resolves computer hardware, software, network, telecommunications and court procedural problems.
  • Responds to inquiries concerning systems operation and diagnoses system hardware, software and operation problems.
  • Logs and tracks calls utilizing the service management system; maintains history records and related problem documentation.
  • Maintains standard statistical reports, records and logs to ensure service effectiveness and for management analysis.
  • Monitors internal Service Desk tracking system to ensure timely assignment to the appropriate staff or vendor.
  • Documents errors and monitors frequent or recurring problems to identify the need for upgrade in user training, applications, documentation, systems and court procedures.
  • Conducts regular audits of service requests and service level reports to ensure timely resolution. Notifies ICT Services Programme Manager of any delayed or unresolved issues to ensure timely resolution.
  • Receives requests escalated from tier one and works to resolve technology issues that require a deeper knowledge and narrower expertise.
  • Performs other duties as assigned.
Knowledge
  • Computerized customer tracking systems and help desk tools.
  • Desktop computers, laptops, printers and peripherals.
  • Problem solving techniques.
  • Proper phone etiquette.
  • Time management techniques.
  • Customer service practices and techniques.
  • Microsoft Office Suite.
Skills and Abilities
  • Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
  • Apply customer service practices and techniques to ensure quality service.
  • Develop, document and distribute FAQ’s, business processes and procedures.
  • Use logic and reasoning to identify problems, review and develop options for resolution, and implement solutions.
  • Recognize urgency and when additional assistance may be required.
  • Use various office equipment such as desktop computers, laptops, printers, and peripherals.
  • Learn and utilize help desk software and procedures.
  • Establish an effective, organized, workflow and follow-up process for work assignments and/or projects.
  • Maintain effective working relationships with various levels of IT staff members, internal/external customers and vendors.
  • Must demonstrate management abilities.
  • Must have a high level of energy and drive.
  • Ability to set, implement and monitor performance standards.
  • Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
  • Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
  • Creative problem-solving skills.
  • Strong skills of observation.
  • Strong ethics.
  • Proficiency in the use of Microsoft Office Suite.
Minimum Experience and Training

Bachelor’s degree in Computer Science, Information Systems or related field and one year of experience that includes providing computer or network systems support or experience providing first tier technical level support in a Help Desk role

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Title JUDICIARY E-LEARNING SPECIALIST
Categories 1form-super
Job Summary
The incumbent is required to assist with the development, coordination and implemention of a variety of e-learning programmes for the Judiciary and sometimes for groups of court customers.

Duties include: Working with the manager to: gather information on online training needs analysis; formulate e-learning objectives and methods of instruction; engage subject matter experts to assist with training design; prepare materials using Moodle or similar software; design online delivery methodology; design unit completion markers and online tests completion and marking systems.

Reports to Judiciary E-Learning Manager
Supervision Given to Support Staff
Duties and Responsibilities
  • Assists the Judiciary E-Learning Manager with the conversion of courses and modules into online training material.
  • Works on online delivery design for each audience and for each course and module for judicial education, for court administration education and for court staff education.
  • Conducts learner needs analysis, reviews and designs computer-based instruction and distance learning courses.
  • Facilitates information technology user groups and documents their input.
  • Assists with the coordination of planning, designing and implementing training classes and other learning activities appropriate to the various stakeholders.
  • Utilizes modern technology to prepare and distribute course catalogues and updates.
  • Utilizes automated systems for Computer Based Training (CBT) registration, grading, and maintaining records.
  • Assists with the evaluation of vendor instructional materials for use in Court training programmes; conducts research on technical materials, develops job aids, writes, drafts, edits and prepares personnel and training handbooks, manuals and information technology-related documentation.
  • Assists in conducting training using group discussion and facilitation, behavior modeling and lecture methods.
  • Operates training technology; monitors progress and provides regular status reports to supervisors.
  • Gathers feedback and evaluates the effectiveness of training delivery, develops test instruments to determine training effectiveness, reviews and updates existing online training material to conform to current programme needs.
  • Represents the Court with other public agencies, schools, universities, and private companies and with international judicial education bodies and international agencies.
  • Researches and advises management in areas of technology support and capabilities in anticipation of future requirements and resolution of potential problems.
  • Performs other duties as assigned.
Knowledge
  • Principles of training, instructional design and adult learning
  • Principles and theories of training technologies, education/training course planning, design, implementation, coordination and evaluation methods
  • Moodle or other equivalent open source e-learning software
  • E-learning strategy and operations
Skills and Abilities
  • Ability to apply principles of adult learning to e-learning design
  • Ability to utilize the principles and techniques of instructional technology, needs assessment, data collection, performance observation, task analysis, objectives preparation, instructional design, media selection and evaluation
  • Ability to plan and coordinate e-learning programmes in an efficient and cost effective manner
  • Ability to plan and manage e-learning delivery
  • Ability to design and write technical information in a clear concise and understandable manner
  • Ability to use English effectively to communicate orally and in writing
  • Ability to use tact, initiative, prudence, and independent judgement within general policy, procedural, and legal guidelines
  • Ability to establish, maintain, and foster positive and effective working relationships
Minimum Experience and Training
  • Training as evidenced by the possession of a recognized Bachelor’s degree in instructional design, education, information systems, public or business administration, personnel/human resources, organizational psychology, or closely related field

AND

  • Certification in Moodle or similar online training tools
  • Strong ICT and networking skills
  • Experience designing and delivering training programmes for adults will be an asset
  • Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.
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Title COURT PROTOCOL AND CUSTOMER RELATIONS OFFICER
Categories 1form-super
Job Summary

The incumbent will provide support in the provision of Court Protocol and facilitatory services to The Honourable The Chief Justice, Justices of Appeal, Judges and Masters of the High Court, Judicial Officers, senior members of the Judiciary and guest of the Judiciary.

The Officer also supervises the day-to-day operational functioning of the Customer Relations Representatives at all Courts and assists the Court Protocol and Customer Relations Co-ordinator in the implementation and formulation of continuing strategies for sustained high standard of customers’ service at the Courts.

He/she will be required to collaborate and work with the Court Protocol and Customer Relations Co-ordinator in the organizing and planning of events that are germane to the functioning of the courts.

Reports to Court Protocol and Customer Relations Co-ordinator
Supervision Given to Support Staff
Duties and Responsibilities
  • Provides protocol services to The Honourable the Chief Justice, Justices of Appeal, Judges and Masters of the High Court and members of their families and guests of the Judiciary at points of arrival and departure.
  • Provides facilitatory and information services for Judges, Judicial Officers and Senior Management with respect to securing motor vehicle loans from Government, procurement of diplomatic passports and other official documents and arrangement between Trinidad and Tobago and international destinations
  • Meets, greets and ushers visitors to the Court, as well as to functions and events hosted by the Judiciary, ensuring adherence to all standards and procedures
  • Collaborates and works with the Court Protocol and Customer Relations Co-ordinator in the preparation and organisation of statutory court related events, as well as staff related functions
  • Ensures that best practices in protocol are adhered to at all other events that are organized by the Judiciary including the Ceremonial Opening of the Law Term and the Admissions to Practice ceremony
  • Supervises the performance of Court Customer Relations Representatives and maintains close interactions with the Area Court Managers and other senior personnel in Court Districts
  • Produces reports and analysis for on-going evaluation of Court Customer Relations Representatives and implements continuing strategies for sustained high standard of customer service at the Courts
  • Conducts research and prepares draft policies and strategies to support the customer service thrust for the Judiciary
  • Develops and implements training programmes for customer service
  • Collates information for the preparation of draft estimates of expenditure for the functioning of the Court Customer Relations Services.
Knowledge
  • Working knowledge of Microsoft Office Suite
  • Knowledge of the Judiciary and its Divisions
  • Knowledge of customer service principles and practise
  • Considerable knowledge of protocol standards and practices.
Skills and Abilities
  • Excellent problem solving, written and oral communication skills
  • Excellent research skills
  • Ability to take initiative, work independently and complete reports to deadline, exercising sound judgement
  • Excellent interpersonal, communication and organization skills
Minimum Experience and Training
  • An undergraduate Degree in Social Sciences or related fields
  • Certification in Customer Relations, Events Management or demonstrated competencies in these sectors would be an asset
  • An equivalent combination of knowledge, skills, abilities, qualifications and experience
  • Minimum of five (5) years’ experience in a similar position
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