Job: OFFICE SUPPORT ASSISTANT

The incumbent will be required to perform frontline customer service and/or office support duties such as data entry, filing, checking documents, composing routine correspondence, delivering, collecting and distributing mail, operating standard office equipment and packing, sorting and distributing office supplies.

• Enters, updates and retrieves simple data using personal computer.
• Checks documents and forms for accuracy and completeness of information entered.
• Gathers specific information to be used in report and other documents from sources such as publications, records, files and other documents.
• Locates, retrieves and files materials in accordance with established criteria.
• Prepares routine correspondence, forms and reports.
• Collects, sorts and distributes incoming mail, documents, packages and other materials.
• Delivers, sorts and stamps outgoing mail and makes appropriate entries in register.
• Registers mail as directed.
• Collects, packs, sorts and distributes stationery, office supplies and equipment.
• Maintains inventory of office supplies and equipment.
• Operates equipment such as photocopiers, facsimile machines, scanners and binders and reports the need for repairs where necessary.
• Assists with the movement of office equipment, supplies, furniture and other items.
• Greets and directs visitors to appropriate offices/meeting rooms and operates systems for the receipt and routing of calls.
• Asks questions to determine customers’ needs, reports on and follows up on queries /issues as directed.
• Performs any other related work as required.

• Some knowledge of basic office procedures and practices.
• Some knowledge of the Microsoft Office Suite.
• Some knowledge of filing systems and file maintenance procedures.

• Basic skill in the use of Microsoft Office Suite.
• Ability to understand simple oral and written instructions.
• Ability to speak and write clearly and effectively.
• Ability to operate standard office equipment such as photocopiers, computers, scanners and facsimile machines.
• Ability to establish and maintain effective working relationships with fellow employees and members of the public.
• Ability to work in teams, use initiative and maintain confidentiality.
• Ability to prepare routine correspondence and reports.

• A minimum of (6) months experience performing office support duties.
• Minimum of three (3) CXC/GCE O’Level passes including English Language.