Job: COURT PROTOCOL AND CUSTOMER RELATIONS OFFICER

The incumbent will provide support in the provision of Court Protocol and facilitatory services to The Honourable The Chief Justice, Justices of Appeal, Judges and Masters of the High Court, Judicial Officers, senior members of the Judiciary and guest of the Judiciary.

The Officer also supervises the day-to-day operational functioning of the Customer Relations Representatives at all Courts and assists the Court Protocol and Customer Relations Co-ordinator in the implementation and formulation of continuing strategies for sustained high standard of customers’ service at the Courts.

He/she will be required to collaborate and work with the Court Protocol and Customer Relations Co-ordinator in the organizing and planning of events that are germane to the functioning of the courts.

• Provides protocol services to The Honourable the Chief Justice, Justices of Appeal, Judges and Masters of the High Court and members of their families and guests of the Judiciary at points of arrival and departure.
• Provides facilitatory and information services for Judges, Judicial Officers and Senior Management with respect to securing motor vehicle loans from Government, procurement of diplomatic passports and other official documents and arrangement between Trinidad and Tobago and international destinations
• Meets, greets and ushers visitors to the Court, as well as to functions and events hosted by the Judiciary, ensuring adherence to all standards and procedures
• Collaborates and works with the Court Protocol and Customer Relations Co-ordinator in the preparation and organisation of statutory court related events, as well as staff related functions
• Ensures that best practices in protocol are adhered to at all other events that are organized by the Judiciary including the Ceremonial Opening of the Law Term and the Admissions to Practice ceremony
• Supervises the performance of Court Customer Relations Representatives and maintains close interactions with the Area Court Managers and other senior personnel in Court Districts
• Produces reports and analysis for on-going evaluation of Court Customer Relations Representatives and implements continuing strategies for sustained high standard of customer service at the Courts
• Conducts research and prepares draft policies and strategies to support the customer service thrust for the Judiciary
• Develops and implements training programmes for customer service
• Collates information for the preparation of draft estimates of expenditure for the functioning of the Court Customer Relations Services.

• Knowledge of the Judiciary and Protocols and Procedures associated with this organisation
• Working knowledge of Public Administration
• Proficiency with Microsoft Suite

• Excellent problem solving, written and oral communication skills
• Excellent research skills
• Ability to take initiative, work independently and complete reports to deadline, exercising sound judgement
• Excellent interpersonal, communication and organization skills

• An undergraduate Degree in Social Sciences or related fields
• Certification in Customer Relations, Events Management or demonstrated competencies in these sectors would be an asset
• Working knowledge of Microsoft Office Suite
• An equivalent combination of knowledge, skills, abilities, qualifications and experience
• Minimum of five (5) years’ experience in a similar position